Return, Refund & Exchange
Last Updated: March 2026
Your satisfaction matters to us. While fragrances are personal and intimate products, we stand behind the quality of every bottle we ship. Here's our fair and transparent policy.
When Returns Are Accepted
We accept returns only under the following circumstances:
Damaged Product
The product arrived broken, leaking, or visibly damaged during transit.
Wrong Product
You received a different product than what you ordered.
Returns Are Not Accepted For
Due to the personal and hygiene-sensitive nature of fragrances, we cannot accept returns for the following reasons:
- Change of mind after purchase
- Not liking the fragrance or scent profile
- Longevity or projection concerns
- Personal preference differences
Reporting Timeline
Report Within 48 Hours
Any issues must be reported within 48 hours of delivery. Claims raised after this window may not be eligible for return or exchange.
Proof Required
- Clear photographs of the damaged or incorrect product
- An unboxing video (strongly recommended for damage claims)
- Your order number and delivery details
We recommend filming the unboxing of every order as a precaution. This helps us resolve issues faster.
Product Condition for Returns
- Product must be unused
- Original packaging must be intact
- Seal must be unbroken (unless the product arrived damaged)
Exchange vs Refund
Preferred
Exchange
We'll send you the correct or replacement product at no additional cost.
If Exchange Isn't Possible
Refund
Processed within 5–7 business days to your original payment method.
How to Initiate a Return or Exchange
Email us at wearaurafragrance@gmail.com within 48 hours
Attach photos or an unboxing video with your order number
Our team will review and respond within 24–48 hours